Amazon launches One Medical healthcare benefit for Prime members

Amazon has launched One Medical, a healthcare benefit for Prime members, which provides “24/7 on-demand virtual care nationwide and easy to schedule office visits at any of One Medical’s hundreds of locations across the U.S.”.

In a press release dated November 8th, 2023, Amazon revealed how it plans to “reinvent” the healthcare experience to make it easier for people to access the healthcare they need.

Key features of the new benefit include the facility for video chats with licensed providers, and an in-app “Treat Me Now” feature, which enables members to access timely support for common issues such as cold and flu, allergies, and UTIs. Same-day and next-day remote or in-person appointments can be easily scheduled, with One Medical accepting health plans and insurance, or offering customers the option to pay up-front.

Prime members can sign up through the Amazon app, also adding up to five additional Prime One Medical memberships for their family, with the option to pay $9 per month or $99 per year. Once signed up, members can download the One Medical app, which can be used to schedule appointments and manage their care.

Neil Lindsay, senior vice president at Amazon Health Services, said: “When it is easier for people to get the care they need, they engage more in their health and realize better health outcomes. That’s why we are bringing One Medical’s exceptional experience to Prime members—it’s health care that makes it dramatically easier to get and stay healthy.”

Jamil Ghani, vice president of Amazon Prime, said: “This new benefit is the latest example of how we’re making it easier for Prime members to take care of their health. Prime members also have exclusive access to benefits from Amazon Pharmacy, including RxPass, which lets members get as many eligible medications as they need for one flat fee of $5 per month and have them delivered free to their doors in two days or less, and Prime Rx, which helps members save up to 80% on prescriptions when not using insurance at Amazon Pharmacy and over 60,000 pharmacies nationwide.”

Earlier this year, the WHO, with support from the Qatar Ministry of Health, launched an artificial intelligence digital health worker, Florence, which is designed to help fill gaps in health access and information for communities around the world.

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